Name of The Company: American Express

Name of the Post: Customer Experience Concierge

Qualification Need: Graduation

Job Working Hours: 8

What’s the Salary: $20-$30/Hour

Venue: California, USA

Company Information: American Express Organization is an American worldwide monetary administrations enterprise had practical experience in installment cards settled in New York City. It is perhaps of the most important organization on the planet and one of the 30 parts of the Dow Jones Modern Normal.

American.Express.Remote Jobs, Amex Virtual Customer Service @US.Job8een ( Customer Experience Concierge )

Full Job Description:

The role of the Member Service Professional (MSP) is to provide excellent service to Cardmembers visiting the American Express Centurion Lounge at Miami International Airport. MSPs are the face of American Express to our customers, acting as brand ambassadors. Working as a unified team, they are able to inspire our customers and deliver on their promises. A successful MSP at Centurion Lounge has a passion for providing exceptional service to its key card members in a customer centric environment. Our MSPs are highly skilled and motivated and provide travel, card, gate and lifestyle services to American Express Cardmembers. Acting as consultants, our MSPs  tailor our products and services to help cardholders meet their immediate needs and deepen their relationship with American Express.

Our mission is  to become relevant to our card members by offering a variety of products and services. It is our duty to bring membership to life every day. MSPs do this by:

•  Welcome and accept our card members at reception. A sense of responsibility and  ownership of the customer experience from start to finish
•  Create innovative ways to solve customer problems or concerns to achieve brand loyalty; later turns the customer into a loyal enthusiast. Using the Customer First philosophy to meet the needs and expectations of customers. Offers concierge and lifestyle recommendations
•  Provides travel advice and minimal booking assistance
•  We meet the needs of our card members by working with  food and beverage lounge partners
•  The salon’s opening hours are from  Monday  to Sunday from 5:00 am. until 10:00 p.m. Opening hours may change due to business needs.

 Qualifications:

•  The successful candidate will have the following qualifications:
•  At least 1 year of experience in first class customer service
•  Aviation, cabin or travel industry experience, including reservations, required. Passion to serve clients with proactive solutions
•  Exceptional communication skills that delight the customer with every  interaction.
• The ability to listen to the customer’s needs and in turn give reliable recommendations, which leads to high customer satisfaction  with the service  received.
•  Must demonstrate the utmost professionalism and maintain a positive attitude in all interactions.
•  The ability to trust and work with your colleagues is essential, as the salon is a very active and fast-paced team environment.
• The ability to make decisions quickly and efficiently when unexpected situations  arise, putting the cardmember experience first in everything you do.
• Must be resourceful and able to use the internet effectively and provide assistance in a face-to-face customer environment.
• The ability to use multiple technology platforms and easily switch between them.
•  Adapt to a constantly changing environment and be flexible.
•  We expect flexible working in evenings, weekends and holidays. Some tasks may require light or moderate lifting.

American.Express.Remote Jobs, Amex Virtual Customer Service @US.Job8een ( Customer Experience Concierge )

Tips on How to face the interview:

1. Do not take any tension about the interview. Just be relax 
2. When a question is asked to you by Interviewer. Listen to the question properly and take 2-3 seconds, then start your answer. Keep the length of your answer short and try to raise your point in that short answer. It happens most of the time when you do not know the answer. In that condition just say ‘Sorry Sir/Ma’am’.
3. Do not make your face awkward and do not swing your hand many times in the air.
4. Your dress needs to be neat and clean. It does not mean you should buy new clothes.
5. When You leave the interview office. Just Say ‘thanks’ to your interviewer with a small smile

Apply For This Job:

• Read all the requirements properly.
• Click on the apply button
• you will be redirected to a job portal where all the information regarding the post will be available.
• Just read all the given information, then click on apply button again.
• Fill out the form and click on submit button.
• You will be called by the site of the company

American.Express.Remote Jobs, Amex Virtual Customer Service @US.Job8een ( Customer Experience Concierge )

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