American Airlines Work From Home Reservation Agent, American Airline Remote, Remote Airlines Jobs @US.Job8een ( Customer Service Manager )
Name of The Company: American Airlines
Name of the Post: Customer Service Manager
Qualification Need: Graduation
Job Working Hours: 8 Hours
What’s the Salary: $20-$30/Hour
Venue: Florida, USA
Company Information: American Airlines is a major US-based airline headquartered in Fort Worth, Texas, within the Dallas–Fort Worth metroplex. It is the largest airline in the world when measured by fleet size, scheduled passengers carried, and revenue passenger mile.
To know the complete process, How to get the job at American Airlines In USA. Please go through the video showing below.
American Airlines Work From Home Reservation Agent, American Airline Remote, Remote Airlines Jobs @US.Job8een ( Customer Service Manager )
DESCRIPTION:
Are you ready to discover the world of possibilities both at work and in your free time? Join our American Airlines family and travel the world, expand your knowledge and become the best version of yourself. As you embark on a new journey, you’ll take on challenges with flexibility and grace, learn new skills, and advance your career while having the time of your life. Please enrich your personal and professional life and jump in!
American Airlines Work From Home Reservation Agent, American Airline Remote, Remote Airlines Jobs @US.Job8een ( Customer Service Manager )
Why do you like this job?
- American is looking for a goal-oriented Customer Service Manager (CSM) who wants to improve his experience, skills and network within the company. With our leadership program, you can develop yourself as the best leader in the American organization.
- CSMs must ensure safe and effective operations by leading, engaging, training and developing frontline team members.
- You support the work of your team by creating a safe and reliable operation while providing an exceptional customer experience.
- We are also anchored by a fast-paced, dynamic environment and passionate about safety, teamwork, leadership and delivering a quality product to our customers, frontline and vendors.
- CSMs must enable an environment that develops our first members and fosters mutual respect, trust, responsibility and core values while connecting people and improving our daily lives. This position is a member of the Airports team in the Customer Experience Department. What you’ll do
- Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
- Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
- Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
- Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
- Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
- Promote effective communication among departments to engage our team to work together to achieve common goals. Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
- Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty
- Manage escalated service issues and be visible to your team members when problems arise
- Deliver key corporate and local information to frontline leaders in an efficient and effective manner.
- Set the expectations and ensure team members understand the why behind the focus/criticality.
- Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders
All you’ll need for success
- Minimum Qualifications- Education and Prior Job Experience
- High School diploma or GED equivalency
- Preferred Qualifications- Education and Prior Job Experience
- Previous airport customer service experience
- 2 years experience leading others
- Knowledge of company policies and procedures and functional automation applications
- Skills, Licenses and Certifications
- Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
- Ability to actively listen – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
- Critical thinking ability – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
- Strong decision-making skills
- Ability to work independently as well as collaboratively\
- Ability to work under demanding operational conditions
- Ability to prioritize and execute with a sense of urgency and preciseness
- Ability to use sound business judgment to resolve issues with internal and external customers
- Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
- Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. Has USPS clearance or the ability to obtain USPS clearance. The USPS has a five-year US residency requirement
- Ability to work additional weekdays if there are operational needs
- Possibility to work in shifts also on weekends, holidays and days off
American Airlines Work From Home Reservation Agent, American Airline Remote, Remote Airlines Jobs @US.Job8een ( Customer Service Manager )
Top 10 Tips for Interview
- Keep your mind and body, relax.
- Never try to give a long answer to an interview question. Keep your answer short and effective.
- If you don’t know the answer of any question, do not try to mislead the interviewer because he knows everything. Here your answer should be just some simple words “Sorry Sir/Ma’am, I do not know the answer”.
- Your dress should be formal. Formal dress always leaves a good impact on the interviewer.
- Take the permission from the interviewer before going inside the interview room by saying “May I come in Sir/Madam?”.
- Do not shake your leg and hand again and again.
- Your clothes should be neat and clean.
- If the interviewer asks the question in English/Hindi, you should give the answer in the same language. If you are not comfortable in that language, you should ask your interviewer “I am not comfortable in English/Hindi. Sir, Can I give the answer in ‘your comfortable language'”. Do not try to give the answer in which language you are not comfortable because in this situation. You would not be able to give your 100% in that language.
- How much time you will stay in the interview room, do not be out of focus. Your focus should be on the interviewer. Do not miss any single word out of what he would be asking. Because if you do so, you will need to listen to that question again. And trust me guys. This is very bad impact. So try to understand and listen to the question properly at once.
- Before leaving the room. You should say ‘Thank you to your interviewer’
How to apply:
- All the eligible candidates can apply for This Job as mentioned below
- Read official notification carefully From the Official Website.
- Read Notification Carefully Before Apply.
- Fill The Application Form (Link Is Given Below)
- Attach Required Document and Passport Size Photo with your Signature.
- Then Submit. Done.
American Airlines Work From Home Reservation Agent, American Airline Remote, Remote Airlines Jobs @US.Job8een ( Customer Service Manager )
